Mr. Paul Higham
Management Officer of British Consulate General HCM City

"Time and Change Management are areas on which the Consulate needed some guidance and the course that ILA prepared was just what was required.

The trainer, Chris James, managed to make the course interesting with the right mix of lecture and activities."

Ms. Nguyen Hai Ha
Human Resource Manager of Maersk Sealand

"I'm writing to thank you for three Excellent Customer Services courses that ILA conducted for our staff in September 2003.

The feedback we received from our staff is very positive and most of them recommended this course for other staff. We are happy with the course content and methodology.

Our staff who attanded the course have gained significantly from the training provided.

I would like to take this opportunity to thank you and your staff for a well - done job and warmly recommend this course to other companies."

Mr. Craig Deaves
BP Exploration Operating Company Limited

"We have been impressed by the professionalism and experience of the instructors, and by the way in which such a highly equipped and technologically advanced organisation still shows care and sensitivity in catering to trainees’ individual requirements. In particular they gave training that was tailored to the requirements of trainees from a technical rather than an academic background. The training has been accompanied by a customised assessment and reporting process, which has clearly demonstrated individual progress.

Workers in the oil industry have very specific needs, and ILA have shown that they are able to customise training which meets our demands exactly, is cost-effective, and motivating for the trainees. We are very pleased with ILA’s highly professional service, and would not hesitate to recommend them."